Risk Management & the Art of Primary Care- Course Outline
Risk Management Strategies for Primary Care
  • Risk Management in Primary Care
  • The Elements of Malpractice
  • Legal Exposure in Primary Care
  • The Genesis of Malpractice Suits
  • The Natural History of Medical Malpractice Suits
  • Consequences of Medical Malpractice Suits
  • Methods to Reduce the Risk of Professional Malpractice Suits
  • Summary
The Medical Record
  • The Office Medical Record as a Legal Document
  • Hospital Medical Records and the Primary Care Physician
  • Confidentiality and Rights of Access to Medical Records
  • Reporting Requirements
  • Summary
Managed Care Issues
  • Managed Care and the Delievery of Primary Health Care
  • Legal Hazards Related to Managed Care
  • Managed Care Contracts
  • Clinical Practice Guidelines
  • Effects of Managed Care on th ePractice of Primary Care
  • Reducing Risk in the Managed Care Setting
Reflections on the Art of Primary Care
  • Selected quotes from medical philosophers with an original musical background score
The Clinical Interview
  • Clinical Communication
  • Methods to Establish Rapport
  • Therapeutic Communication
  • Dispensing Information
  • Optimizing the Interview
  • Patient-Centered and Doctor-Centered Interviews
  • Reaching a Joint Decision
  • Summary
Interview Simulations
  • Two "live" interviews in which to practice interviewing skills
Meeting Patients' Needs
  • WhyPatients Seek Medical Care
  • Illness vs. Disease
  • Psychosocial and Biomedical Triage
  • Discovering and Correcting Patients' Illness Model
Patient Satisfaction
  • Communication and Patient Satisfaction
  • Attaining Patient Satisfaction
  • Patient Dissatisfaction
Clinical Compliance
  • Assessment of Non-Compliance
  • Strategies for Compliance
  • Strategies for Behavioral Change
Informed Decision-Making
  • Bearing Bad News
  • Legal Informed Consent
  • Informed Consent as a Legal Obligation
  • Clinical Decision-Making
  • Medical Malpractice Closed-Claim Library
  • Further Reading
  • Internet Resources