Risk Management Strategies for Primary Care	Risk Management in Primary Care The Elements of Malpractice Legal Exposure in Primary Care The Genesis of Malpractice Suits The Natural History of Medical Malpractice Suits Consequences of Medical Malpractice Suits Methods to Reduce the Risk of Professional Malpractice Suits Summary
The Medical Record	The Office Medical Record as a Legal Document Hospital Medical Records and the Primary Care Physician Confidentiality and Rights of Access to Medical Records Reporting Requirements Summary
Managed Care Issues	Managed Care and the Delievery of Primary Health Care Legal Hazards Related to Managed Care Managed Care Contracts Clinical Practice Guidelines Effects of Managed Care on th ePractice of Primary Care Reducing Risk in the Managed Care Setting
Reflections on the Art of Primary Care	Selected quotes from medical philosophers with an original musical background score
The Clinical Interview	Clinical Communication Methods to Establish Rapport Therapeutic Communication Dispensing Information Optimizing the Interview Patient-Centered and Doctor-Centered Interviews Reaching a Joint Decision Summary
Interview Simulations	Two "live" interviews in which to practice interviewing skills
Meeting Patients' Needs	WhyPatients Seek Medical Care Illness vs. Disease Psychosocial and Biomedical Triage Discovering and Correcting Patients' Illness Model
Patient Satisfaction	Communication and Patient Satisfaction Attaining Patient Satisfaction Patient Dissatisfaction
Clinical Compliance	Assessment of Non-Compliance Strategies for Compliance Strategies for Behavioral Change
Informed Decision-Making	Bearing Bad News Legal Informed Consent Informed Consent as a Legal Obligation Clinical Decision-Making
Resources	Medical Malpractice Closed-Claim Library Further Reading Internet Resources